What are your hours of operation?

Walk-in: 8:00 a.m to 4:30 p.m. Monday thru Friday
Telephone: (814) 238-6766
8:00 a.m. to 4:30 p.m. Monday-Friday
Nights, Weekends & Holidays 800-479-0050
**Emergency ONLY**

Why has my water been turned off?

Your water may have been turned off due to a water main break in the area, improvements to the water system being performed or any violation of the Rules and Regulations of the Authority.

Why is my water bill so high?

High consumption may be due to additional people in the house, summertime watering, etc., or a leak. All faucets, toilets, water softeners, etc., should be checked immediately and a qualified plumber called if a leak is suspected. You may always call the Water Authority office for advice on ways to locate water leaks.

If I see water bubbling up in the street, what should I do?

Call our office (814) 238-6766 or the after hours number (1-800-479-0050) immediately! This could be due to a water main break and your prompt response could save water and prevent damage to property.

What do I do if water is leaking in my basement?

You may have a leak on your service line. If you can turn the water off using your master shut-off valve, do so immediately and call a plumber. If you cannot shut the water off in your house, call our office or the after-hours number and we will dispatch someone to turn the water off at the street until the repairs can be made.

What do I do if my water pressure suddenly increases or decreases?

Call our office and we will attempt to isolate the cause over the phone, if we are unable to do so, we will dispatch personnel to check for the cause of the problem.

Will I be charged for service calls?

If we are called to your home or business after regular business hours, including week-ends or holidays, and the problem is inside the building; it is your responsibility and you maybe billed a $100 service charge.

How often will I receive my bill?

State College Borough Water Authority bills are mailed quarterly on or about the twentieth of the month according to the Pre-fix letter on your account number. The following is a schedule of our billing:

"A" & "D" - January, April, July & October
"B", "H" & "P" - February, May, August & November
"C" & "F" - March, June, September & December

Does the State College Borough Water Authority add Fluoride to its water?

Yes. The Water Authority adds fluoride in accordance with state and federal requirements. Our personnel check fluoride levels daily.

Where do I pay my water bill?

Payment may be mailed to:

State College Borough Water Authority
1201 West Branch Road
State College, PA 16801-7697

Bills may also be brought directly to our office at the above address or placed in our night-time mail slot. You may also drop payments off at the State College Borough Building located at 243 South Allen Street in State College. The Authority accepts Master Card, Visa, MAC cards and offers Automatic Cash Withdrawal. For details, call our office at (814)238-6766.

As a landlord, may I put a bill directly into a tenant's name and have him/her responsible for payment?

At the request of a property owner, the Authority will put a water bill in a tenant's name for convenience. However, the owner will receive a third party notification of the account status and be ultimately responsible for payment of the bill if the tenant does not pay.

Why must someone be present when water is turned back on when no one has to be there when water is turned off?

Customers are asked to be home when the water is turned back on to assure full service is restored and pressure is normal. Also, a faucet may have been accidently left on and someone should be present to avoid any problems.

How do I know if I have a leak?

The easiest way to find out if there is a leak somewhere in your home is to check your water meter. The new meters have a leak indicator on the dial face. This indicator resembles a small black triangular propeller and if it is turning, even very slowly, and no water is being drawn, the meter is recording usage and you should investigate immediately. Toilets are notorious for running silently, sticking, starting and stopping and are a leading cause of residential leaks. To determine if you have a toilet leak, place a small amount of food coloring in the tank and let it sit for about 1/2 hour without flushing. If the coloring comes into the bowl, you have a leak in your toilet.

What is water "hardness" and should I do anything about it?

Most of our water is "groundwater" i.e., it is pumped from wells and naturally contains some calcium and magnesium. Water having a concentration of calcium and magnesium above 100 parts per million (ppm) is considered hard. The hardness of our water ranges between 180-240 ppm. Water hardness can inhibit the cleaning action of soaps and can leave a white coating on plumbing fixtures. Some customers have installed water softening equipment to reduce water hardness.