Frequently Asked Questions

Someone should be there for the turn-ons to confirm no water is running in the home and no leaks are found.

WALK-IN: 8:00 a.m to 4:30 p.m. Monday thru Friday

TELEPHONE: (814) 238-6766 - 8:00 a.m. to 4:30 p.m. Monday thru Friday

NIGHTS, WEEKENDS & HOLIDAYS 800-479-0050 **EMERGENCY ONLY** 

A property owner/manager may request to send the bill to the service location under the owner/manager name c/o the tenant.

Primary responsibility for the payment of water service to any premises rests with the property owner. The Authority will bill and make reasonable effort to collect water rentals due from non-residential tenants. In the event that the tenant shall leave the premises with a water bill remaining unpaid, service will be discontinued and will not be restored until all previous charges and a reconnection charge have been paid.

Doxo creates a unique payment page for the utility provider that includes information which could lead customers to believe the utility provider is affiliated with doxo.  Doxo may add their own convenience fees and this has the tendency to frustrate unsuspecting customers and results in them questioning the utility provider.   Doxo uses search engine optimization tactics to display their website as an online payment option, potentially being shown before our online payment portal on search results. Although SCBWA and doxo are not affiliated with each other , doxo is a legitimate business that provides a centralized payment hub and some customers may choose to use them to manage their portfolio of online payments.

The charge for providing water through the meter to the customer. It is based on the carrying capacity of the meter, the larger the meter the greater the charge.

Payment may be made online or mailed to:

                  State College Borough Water Authority 
                  1201 West Branch Road 
                  State College, PA 16801-7697

Bills may also be brought directly to our office at the above address or placed in our night-time mail slot. The Authority accepts Master Card, Visa, MAC cards and offers Automatic Cash Withdrawal. You may also drop payments off at the State College Borough Building located at 243 South Allen Street in State College. Payments are picked up first thing in the morning 

Yes. The Water Authority adds fluoride in accordance with state and federal requirements. Our personnel check fluoride levels daily.

State College Borough Water Authority bills are mailed quarterly on or about the twentieth of the month according to the pre-fix letter on your account number. The following is a schedule of our billing:
                  "A" & "D" - January, April, July & October
                  "B", "H" & "P" - February, May, August & November 
                  "C" & "F" - March, June, September & December 

If we are called to your home or business after regular business hours, including weekends or holidays, and the problem is inside the building; it is your responsibility and you maybe billed a $200 service charge. 

High consumption may be due to additional people in the house, summertime watering, etc., or a leak. All faucets, toilets, water softeners, etc., should be checked immediately and a qualified plumber called if a leak is suspected. You may always call the Water Authority office for advice on ways to locate water leaks 

The easiest way to find out if there is a leak somewhere in your home is to check your water meter. The new meters have a leak indicator on the dial face. This indicator resembles a small triangular propeller. If it is turning, even very slowly, and no water is being drawn, the meter is recording usage and you should investigate immediately. Toilets are notorious for running silently, sticking, starting and stopping and are a leading cause of residential leaks. To determine if you have a toilet leak; place a small amount of food coloring in the tank and let it sit for about 1/2 hour without flushing. If the coloring comes into the bowl, you have a leak in your toilet. 

Someone should be there for the turn-ons to confirm no water is running in the home and no leaks are found.

If we are called to your home or business after regular business hours, including weekends or holidays, and the problem is inside the building; it is your responsibility and you maybe billed a $200 service charge. 

Call our office and we will attempt to isolate the cause over the phone, if we are unable to locate the problem, we will dispatch personnel to check for the cause of the problem.

You may have a leak on your service line. If you can turn the water off using your master shut-off valve, located inside or near your meter, do so immediately and call a plumber. If you cannot shut the water off in your house, call our office or the after-hours number and we will dispatch someone to turn the water off at the street until the repairs can be made.

Call our office (814) 238-6766 or the after hours number (1-800-479-0050) immediately! This could be due to a water main break and your prompt response could save water and prevent damage to property

You may not have water due to several reasons. There may be a main break in the area, improvements to the water system are being performed or for violation of the Rules and Regulations of the Authority.

Most of our water is "groundwater", which means it is pumped from wells and naturally contains some calcium and magnesium. Water having a concentration of calcium and magnesium above 100 milligrams per liter (mg/l) is considered hard. The hardness of our water ranges between 120-190 mg/l. Water hardness can inhibit the cleaning action of soaps and can leave a white coating on plumbing fixtures. Some customers have installed water softening equipment to reduce water hardness.