Frequently Asked Questions - Billing

Doxo creates a unique payment page for the utility provider that includes information which could lead customers to believe the utility provider is affiliated with doxo.  Doxo may add their own convenience fees and this has the tendency to frustrate unsuspecting customers and results in them questioning the utility provider.   Doxo uses search engine optimization tactics to display their website as an online payment option, potentially being shown before our online payment portal on search results. Although SCBWA and doxo are not affiliated with each other , doxo is a legitimate business that provides a centralized payment hub and some customers may choose to use them to manage their portfolio of online payments.

The charge for providing water through the meter to the customer. It is based on the carrying capacity of the meter, the larger the meter the greater the charge.

At the request of a property owner, the Authority will put a water bill in a tenant's name for convenience. However, the owner will receive a third party notification of the account status and be ultimately responsible for payment of the bill if the tenant does not pay. Multiple units must remain in the landlord's name.

Payment may be made online or mailed to:

                  State College Borough Water Authority 
                  1201 West Branch Road 
                  State College, PA 16801-7697

Bills may also be brought directly to our office at the above address or placed in our night-time mail slot. The Authority accepts Master Card, Visa, MAC cards and offers Automatic Cash Withdrawal. You may also drop payments off at the State College Borough Building located at 243 South Allen Street in State College. Payments are picked up first thing in the morning 

Yes. The Water Authority adds fluoride in accordance with state and federal requirements. Our personnel check fluoride levels daily.

State College Borough Water Authority bills are mailed quarterly on or about the twentieth of the month according to the pre-fix letter on your account number. The following is a schedule of our billing:
                  "A" & "D" - January, April, July & October
                  "B", "H" & "P" - February, May, August & November 
                  "C" & "F" - March, June, September & December 

If we are called to your home or business after regular business hours, including weekends or holidays, and the problem is inside the building; it is your responsibility and you maybe billed a $200 service charge. 

High consumption may be due to additional people in the house, summertime watering, etc., or a leak. All faucets, toilets, water softeners, etc., should be checked immediately and a qualified plumber called if a leak is suspected. You may always call the Water Authority office for advice on ways to locate water leaks